Shipping | Delivery | Pick Up
We deliver to your door
The Care Kiosk is committed to a high standard of service so we aim for short delivery turnarounds wherever possible. We endeavour to dispatch orders received during standard business hours on the same day as they are received (subject to availability)
- Opening Hrs: Monday - Friday 8.00 am - 4.30 pm
Please note: All Sample Incontinence pads are delivered for Free of Charge
Prices by Region for your delivery
We use a variety of carriers to ensure your item arrives in good time and in good condition. Our delivery targets for Australia wide shipping (unless otherwise stated on the individual product page) are as follows:
1-3 business days for Sydney, Canberra, Brisbane and Melbourne metropolitan areas
2-3 business days for all other Eastern seaboard areas, South Australia
We dont ship to Western Australia and Tasmania
Our delivery methods are trackable and may require a signature on delivery (anyone can sign). In the event a signature is required, we cannot ship to PO Boxes and we will require a delivery address where either someone will be available to receive goods Or you add Special Delivery Instructions at Checkout. Common egs are;
i) On the front verandah left side of front door
ii) inside the side Gate
iii) rested against the front door
Tracking your order
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 24 hours of order receipt, however for orders submitted over the weekend or if goods are unavailable, delivery will take a little longer.
Your email confirmation will provide a parcel tracking number and a web link that will allow you to track the status of your order online, via our carriers website.
If you wish to query a delivery please contact us at email@example.com or call 1300 110 159
Incorrect delivery address/returned goods
If an incorrect delivery address is provided or a package is returned to us as undeliverable, a freight charge will apply to send it again. This charge will be dependent on the location and size of the delivery.
We will provide you with a quote and invoice for payment. Any applicable freight charges must be paid before products are shipped.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products can be returned for a full refund of the invoiced price (exclusive of any shipping charges), when received within 30 days of receipt of goods, un-used and in saleable condition.
If you receive a product that is defective or has been damaged in transit, contact us immediately at firstname.lastname@example.org or call 1300 110 159 and we will arrange for an immediate replacement (subject to availability) at no additional cost.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to:
Unit 4, 134 Old Pittwater Rd, Brookvale NSW 2100
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you and enjoy shopping with us